Have Questions About Floors, Countertops and Other Surface Restoration Jobs?

Should my problematic new countertops be repaired or replaced?

Wed, Mar 3, 2021 countertop crack, countertop repair, countertop replacement 0 0 414 0/5 (0 Vote)

Q. I was looking online for articles about quartzite countertops. We recently had one installed, and we're having issues with a crack that appeared. I need some information. Should my problematic new countertops be repaired or replaced? The... Read More

How do we remove one travertine tile from the floor?

Fri, Aug 13, 2010 travertine, crack in travertine, removal of cracked travertine 0 0 397 0/5 (0 Vote)

Q. We just tiled our bathroom with travertine. I was cleaning the stone and getting ready to seal it when I noticed a crack in the doorway where the stone is. It runs from the corner by the door diagonally clear across the whole stone. It has not... Read More

I would like to know if granite is a delicate stone that can be chipped easily?

Thu, Aug 21, 2008 granite, cracks, chips, chip repair 0 0 309 0/5 (0 Vote)

Q. I would like to know if granite is a delicate stone that can be chipped easily? A. Granite is not delicate. In fact it is one of the hardest minerals. However, it is made up of several minerals that are glued together through natural processes.... Read More

My customer has mentioned that when she walks across her marble floor wearing heels, whe can hear a hollow sound under several tiles and wants to know if this is normal, or should she be concerned?

Thu, Jan 20, 2022 0 0 738 0/5 (0 Vote)

You should have a professional installer check the installation for soundness. It may have not been installed properly. The hollow sounding tiles is an indication that areas under the tile are not in contact with the setting bed. These hollow areas... Read More

Will the marble slurry I collect in a wet vac be safe to dispose of down the drain?

Thu, Jan 20, 2022 0 0 723 0/5 (0 Vote)

This will depend on what type of sewage system the drain has. If you are dumping slurry down the drain and the systems is on a septic tank you take the chance of upsetting the delicate balance of the septic system and killing the bacteria in the... Read More

My granite floor appears to be developing cracks beneath its surface. These cracks do not go all the way through the tile, but can be seen only in a bright light and only at certain angles. It almost looks as if they’re cracking from the bottom

Fri, Jan 21, 2022 0 0 615 0/5 (0 Vote)

The condition you are describing is called compression cracking. It is caused by movement of the substrate to which the granite is attached. If the granite tile is set over a plywood floor supported by joists, movement in the floor may be responsible... Read More

We have been in our new house for three months and are starting to see cracks developing in the marble floor. The contractor told us these were “settling cracks.” Will this continue to be a problem? Can the cracks be repaired, or should we replace th

Fri, Jan 21, 2022 0 0 665 0/5 (0 Vote)

Settling cracks are common in newly constructed homes. These cracks may continue to develop for over a year. I would suggest replacing the tiles after approximately one year, or until the settling subsides. Be sure to purchase extra tiles—and... Read More

In the process of grinding a marble floor. I am getting a lot of the corners of the marble cracking. Why is this happening?

Thu, Jan 20, 2022 0 0 815 0/5 (0 Vote)

The marble tile was most likely improperly installed. Before you grind a floor you should sound the floor by tapping on each tile with a broom handle. If you hear a hollow thud sound then there is a strong chance that the tile has no setting material... Read More

What To Do About Cracking, Peeling Marble Coating

Sun, Apr 7, 2013 resin coating, natural stone coating, marble coating 0 0 415 5/5 (1 Vote)

Q. The resin coating of our Knoll Saarinen marble top table has been cracking and peeling for the past year. We don't know what to do. Any advice? A. Some manufacturers use resins to create a topical polish, which look amazing... at first.... Read More

Membrane for cracked tile replacement?

Fri, Sep 25, 2009 Sub-floor membrane tile mat polyethylene underlayment 0 0 326 0/5 (0 Vote)

Q: Hello, I have a problem with a few cracked ceramic tiles in an entryway. The tiles have cracked due to cracks (mostly hairline) in the concrete foundation. I have heard of some kind of membrane material that can be used when such cracked tiles are... Read More

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